Refund Policy

Last updated: March 28, 2026

At Next Option Research, we provide paid, case-specific research services. Because our work begins with time allocation, analysis, and case review, our refund policy is different from that of a standard retail store.

1. General policy

All service purchases are final once work has begun, except where required by applicable law.

Because our services are tailored to each client and begin with immediate case-specific work, we do not offer refunds simply because a client changes their mind, no longer wishes to proceed, or decides not to use the information provided after work has started.

2. Before work begins

If you purchase a service package and then request cancellation before we have started work, we may, at our discretion, issue a full or partial refund.

If we decide not to take on your case before work begins, we may issue a full refund.

3. Once work begins

Once we have started work on your case, including reviewing information, allocating research time, beginning analysis, or preparing outputs, no refund will be provided, except where required by applicable law.

This applies even if:

• you change your mind after purchase;
• you no longer wish to proceed;
• you decide not to use the research provided;
• you do not respond after work has started; or
• the information identified does not lead to an outcome, access opportunity, or treatment pathway you hoped for.

4. Immediate start of services

By purchasing a service package and requesting or allowing us to begin work promptly, you expressly request that we start providing the service without delay.

You acknowledge that once work begins, your cancellation or refund rights may be limited, subject to applicable law.

5. No guarantee of outcome

Our services are research and information services only. We do not guarantee:

• trial eligibility;
• treatment access;
• provider acceptance;
• medical suitability;
• clinical benefit; or
• any particular outcome.

Refunds will not be given based on disappointment with an outcome, lack of eligibility, lack of response from third parties, or because a provider, institution, or opportunity is unavailable.

6. Errors on our side

If we are unable to deliver the service purchased due to our own error, or if we accept payment and do not begin the agreed service within a reasonable timeframe without explanation, we may, at our discretion, offer:

• a refund;
• a partial refund; or
• a transfer to another suitable service package.

Nothing in this policy limits any rights you may have under applicable law.

7. How to request cancellation or raise a refund issue

To request cancellation before work begins, or to raise any refund-related question, please contact:

nextoptionresearch@outlook.com

Please include:

• your full name;
• the email used to purchase the service;
• the service package purchased; and
• the reason for your request.

8. Legal rights

This Refund Policy does not affect any statutory rights that apply under consumer protection law in your country of residence.