Privacy Policy

Last updated: March 28, 2026

Next Option Research operates this website and the related information, content, features, tools, and services made available through it (the “Services”). We use Shopify to host and support this website and certain related functions. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Services, contact us, submit an enquiry, request our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or could reasonably be linked to you.

Depending on how you interact with us, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, country, and any other contact details you choose to provide.
• Enquiry information, such as the information you include when you contact us, request a case review, or communicate with us about our services.
• Health-related information you choose to share, such as diagnosis details, treatment history, or other case-related information relevant to the research services you request.
• Communications, including emails, contact form submissions, and other messages you send to us.
• Device and technical information, such as your IP address, browser type, device type, and information about how you access and use the Services.
• Usage information, such as pages visited, links clicked, and how and when you interact with the Services.
• Payment or transaction information, if you purchase a service from us, such as billing details and payment status. We do not store full payment card details ourselves where payment processing is handled by third-party providers.

Sources of Personal Information

We may collect personal information from:

• Directly from you, when you contact us, submit an enquiry, request a service, fill in a form, or otherwise communicate with us.
• Automatically, through your use of the Services, including through cookies and similar technologies.
• Service providers, including providers that host, maintain, secure, analyze, or support the Services.
• Third parties you ask us to contact or interact with on your behalf, where relevant to the services you request.

How We Use Personal Information

We may use personal information for the following purposes:

To provide and manage our services

We use personal information to:

• respond to enquiries;
• assess whether our services may be suitable for your needs;
• carry out research into clinical trials, published studies, and treatment-access pathways;
• prepare and deliver research summaries, case briefs, or related outputs;
• communicate with you about the services you request; and
• where appropriate, help initiate contact with relevant providers, institutions, centers, or opportunities.

To operate and improve the website and services

We use personal information to:

• maintain and improve the Services;
• understand how visitors use the website;
• troubleshoot technical issues;
• protect the security and integrity of the Services; and
• improve how our website, forms, and communications function.

To communicate with you

We may use your information to:

• answer questions;
• provide support;
• send service-related communications;
• follow up about an enquiry or requested service; and
• send administrative or operational messages.

For legal, compliance, and protection purposes

We may use personal information to:

• comply with applicable law;
• respond to lawful requests from public authorities;
• establish, exercise, or defend legal claims;
• enforce our terms and policies; and
• protect our business, clients, website, and others from fraud, abuse, or misuse.

Health-Related Information and Data Minimization

Because some people who contact us may choose to share diagnosis or other medical information, some of the information we receive may be health-related personal data.

We aim to collect only the minimum information reasonably necessary to understand an enquiry, assess whether our services may help, and provide the requested service. We ask that you do not send full medical records, identity documents, or highly sensitive information in an initial enquiry unless we specifically ask for it.

We do not provide medical advice, diagnosis, treatment, or clinical care. Any information we provide is intended to support discussion with licensed medical professionals.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With Shopify and service providers that host, support, secure, or operate our website and related services.
• With professional advisers, such as lawyers, accountants, or consultants, where reasonably necessary.
• With third parties where you ask us to help make an introduction or connection, such as a provider, institution, center, or other relevant contact, and only to the extent reasonably necessary for that purpose.
• Where required by law, regulation, court order, subpoena, or other valid legal process.
• In connection with a business transfer, such as a merger, acquisition, restructuring, or sale of assets, subject to applicable legal safeguards.

We do not sell your personal information.

Shopify

Our website is hosted by Shopify. Shopify may process personal information in order to provide hosting, infrastructure, analytics, security, and related services for the website. Information you submit through the Services may be processed by Shopify and its service providers in accordance with Shopify’s own privacy terms and infrastructure.

You can learn more about Shopify’s privacy practices through Shopify’s privacy materials and merchant privacy documentation.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, understand website traffic and usage, remember preferences, improve performance, and support security and analytics.

You can usually control cookies through your browser settings. Depending on where you are located, you may also be presented with cookie choices through our website.

Third-Party Links

The Services may include links to third-party websites or platforms. If you follow those links, your information will be subject to the privacy policies and practices of those third parties, not ours. We are not responsible for the privacy or security practices of third-party websites or services.

Children’s Data

Our Services are intended for adults, or for adult family members, carers, or representatives making enquiries on behalf of another person. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us directly, please contact us and we will review the request.

Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to enquiries, provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing in certain circumstances;
• request portability of certain personal information; and
• withdraw consent where processing is based on consent.

If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

If Shopify processes certain personal information as part of providing its platform services, you may also have rights directly with Shopify in relation to that processing. Shopify provides information about those rights in its privacy materials.

International Transfers

Because we use service providers such as Shopify and other technology providers, your personal information may be processed in countries outside the country where you live.

Where required by applicable law, we rely on appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or privacy practices. We will post the updated version on this page and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable rights, please contact us at:

Email: nextoptionresearch@outlook.com

For the purposes of applicable data protection law, Next Option Research is the controller of your personal information unless stated otherwise.